Privacy Policy

Coinner operates the Platform and is the controller of personal data processed for the purposes described in this Policy. Privacy requests may be sent to support@coinner.co.

This Policy applies to Coinner-controlled websites, applications, accounts, automated trading tools, leaderboards, competitions, notifications, support, and related services (the "Platform").

Coinner supports multiple third-party perpetual decentralized exchanges, currently including dYdX, Hyperliquid, Aster, and Arcus. The supported venues may change over time. This Policy does not govern an exchange, wallet provider, Telegram, TradingView, Google, or any other third party's independent processing.

Depending on the features you use, we process:

We receive information directly from you, automatically from your use of the Platform, from connected exchanges and wallet flows, from authentication and notification providers, and from public blockchain or exchange sources used for leaderboards and copy-trading features. Public wallet addresses and on-chain activity can remain publicly visible even if you delete your Coinner account.

• Create, authenticate, secure, and support Coinner accounts
• Connect to exchanges and execute user-configured bot instructions
• Monitor balances, positions, orders, fills, and bot performance
• Provide leaderboards, copy-trading tools, competitions, and rewards
• Send service, security, bot, and trade notifications you request
• Detect fraud, abuse, unauthorized access, and operational failures
• Measure and improve Platform usage when optional analytics is accepted
• Comply with law, enforce our terms, and protect legal rights

Where applicable law requires a legal basis, we rely on:

• Performance of our contract with you, including providing your account, exchange connections, bots, dashboards, notifications, and support
• Our legitimate interests in securing, maintaining, troubleshooting, and improving the Platform; preventing fraud and abuse; and protecting users and our legal interests
• Your consent for optional analytics, marketing communications, or another activity where consent is required
• Compliance with legal obligations and lawful requests

We may share information with:

• Connected exchanges: to authenticate connections, check referral status, read account data, and submit the orders or approvals you request
• Infrastructure providers: to host the Platform and provide database and caching services that operate it
• Google/Firebase: for authentication and, only when you consent, Firebase Analytics
• Notification services: including Telegram when you choose to link and use that service
• Public users: wallet addresses, rankings, trading statistics, and competition results displayed through public leaderboards or competition pages

We do not sell personal data or share it with third-party advertising networks. Coinner may receive referral commissions, builder-code fee shares, or similar compensation from connected exchanges. Referral status and related trading or fee data may be processed to operate and verify those programs; see the Terms of Service.

Essential storage is required for authentication, security, consent records, and preferences. Firebase Analytics is optional and is enabled only after you select Allow cookies in the consent banner.

Your current non-essential cookie choice is: not set.

Resetting your choice makes the consent banner appear again. Declining prevents future analytics initialization, but it does not automatically remove cookies already written by third-party software before the choice was changed; you can remove those through your browser settings.

We use administrative, technical, and organizational safeguards designed to protect personal data. Trade-only API credentials and delegated agent private keys are stored encrypted at rest, and access is restricted to systems and personnel that need it to operate the Platform.

No method of storage or transmission is completely secure. You are responsible for protecting your Coinner login, wallet, API keys, devices, and any linked third-party account. Notify us promptly if you suspect unauthorized access.

We retain personal data for as long as your account is active and as needed to provide the Platform. After deletion or disconnection, we may retain limited records for security, fraud prevention, dispute resolution, legal compliance, backup, and enforcement purposes.

Retention varies by record type and applicable law. Temporary connection payloads expire after a short operational period; transaction, security, audit, competition, and legal records may be kept longer. Aggregated or irreversibly anonymized information may be retained without a fixed period.

Coinner, its service providers, and connected exchanges may process data in countries other than your own. Where required, we use recognized transfer mechanisms or other appropriate safeguards. Contact us for information about safeguards relevant to your data.

Coinner automatically executes strategies according to settings you choose and applies operational controls such as eligibility, risk, bot, and exchange limits. These processes can place or cancel orders and may pause or reject a bot action. They do not independently provide legal or financial advice. Contact support if you want a relevant automated outcome reviewed.

Depending on your location, you may have the right to:

• Request access to or a copy of your personal data
• Correct inaccurate or incomplete personal data
• Request deletion of personal data, subject to legal and operational retention requirements
• Object to or request restriction of certain processing
• Request portability where applicable
• Withdraw consent at any time for processing based on consent
• Complain to the competent data-protection authority in your jurisdiction

Submit a request to support@coinner.co. We may verify your identity before acting on a request. Rights are subject to applicable exceptions and do not require alteration or deletion of public blockchain records controlled by third parties.

The Platform is not directed to anyone under 18, and we do not knowingly collect personal data from children. Contact us if you believe a child has provided personal data to Coinner.

We may update this Policy as the Platform, supported exchanges, or law changes. We will post the revised version with a new effective date and provide additional notice where required. Material changes apply prospectively from their stated effective date.

Questions and privacy requests: support@coinner.co